Director of Client Service Appointed at Mason Hayes & Curran
19 October 2016
We are pleased to announce the appointment of Nina Hourigan Smith as Director of Client Service. Nina, who has over ten years’ experience as a corporate lawyer, will work with clients, free of charge, to enhance the service they receive and to develop bespoke service plans tailored to individual client needs and preferences.
Her role involves the analysis and development of client service standards and process efficiency across the firm. She will promote the adoption of new technologies and other service innovations where these are beneficial to clients and lead training and lawyer development on service related skills.
Prior to joining the firm, Nina worked in leading commercial law firms in both Ireland and Australia and held a senior in-house role in the financial services industry. Commenting on her appointment, Declan Black, Managing Partner, said, “Superior client service is at the heart of everything we do and Nina’s appointment is an example of our commitment to that principle. Clients, and particularly in-house legal departments, have really appreciated having a senior resource like Nina available to them with the sole focus of improving, in every way possible, the benefit they get from Mason Hayes & Curran. In 2016 we won the ‘Ireland Client Service Law Firm of the Year’ at the Chambers Europe Awards. That award was based on clients telling the researchers that we provide excellent legal advice that is quickly given, clear and highly practical. Nina’s job is to sustain and further enhance that approach.”
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